Beware of Tech Support Scams

Tech support scams are becoming increasingly common and sophisticated. They often target older individuals, who may not be familiar with the latest tactics used by scammers. This article will help you identify these scams and spot suspicious behaviors to avoid falling into their traps.

Fake refunds: a clear sign of a scam

Be cautious if you have paid for tech support services and receive a call offering a refund. This is most likely a scam.

• Never share your personal or financial information.
• Never allow the caller to connect to your computer.

Scammers often pretend to be your tech support provider.

They will request access to your billing accounts, such as your credit card, PayPal, or SEPA, to process the necessary transactions. This access will help streamline payments and ensure smooth billing operations. Their excuse? Performing “test transactions” to verify security. In reality, they use this access to steal your information and money.

How do these scams work?

Scammers use well-established methods to trap you:

• Fake security or service issues
  After a purchase, they contact you to report a problem with your software or service. Sometimes, they claim the company is bankrupt and a refund is in progress. Their goal is to pressure you into acting quickly.
• Remote access requests
  They ask you to connect to your computer to “show” you the problem. Once connected, they steal your data, such as login credentials or banking information.
• Excessive refund claims
  Scammers pretend to refund you a higher amount than expected. Then, they demand that you return the difference. They usually ask for gift cards, goods, or bank transfers.
• Pressure and intimidation
  If you hesitate, they transfer you to a “manager.” This person uses intimidation tactics to stop you from thinking clearly or verifying the information.

Tips to spot suspicious behavior

• Request verifiable information
  Ask for their name, company, callback number, and details about your last interaction with their team. Genuine representatives can provide clear answers, while scammers often hesitate or avoid responding.
• Beware of unsolicited contacts
  SupportNex will never contact you unless you have explicitly requested assistance. Any unexpected call or email should raise a red flag.
• End the conversation
  Scammers often create a sense of urgency to force you into quick decisions. Take a step back. Offer to call them back. If they insist that the situation cannot wait, it’s a clear warning sign.
• Watch out for blocked or spoofed numbers
  Be cautious of numbers marked “Private,” “Unknown,” or those that imitate local area codes. Scammers often use these tricks to deceive victims.
• Refuse “Test transactions”
  Never allow access to your billing systems for a so-called “test transaction.” This is a clear sign of a scam.
• Use only authorized support tools
  SupportNex only uses LogMeIn as an authorized support tool. Refuse any other software they suggest.

For your safety: SupportNex policy

At SupportNex, we are committed to ensuring your safety:

• We contact you only by phone or email when you have requested assistance.
• We never ask for sensitive financial information, online banking access, or billing credentials.
• Refunds and cancellations are processed directly without asking for additional information.

What to do if you are a victim of a scam

1. Cut off all contact immediately
   End communication with the scammer. If a remote connection is active, close the session. Disconnect your computer from the internet or turn it off to block access.
2. Report the incident
   Contact local authorities or an agency specializing in cybercrime.
3. Secure your accounts
   Change your passwords and enable two-factor authentication. Watch for any suspicious activity on your accounts.
4. Monitor your finances
   Check your bank statements and payment systems. Notify your bank if you see unauthorized transactions.
5. Contact SupportNex
   Use official channels to confirm your account’s security and report the incident.

Need help or more information?

• Email: Contact Us
• Phone:
  • Toll-Free (within North America): +1-888-222-9149
  • United Kingdom: +44 20 8068 2974